Help Center

The Codes Vendor Help Center is designed to provide clear, useful, and accessible information to help you resolve any questions or issues related to purchases, sales, technical support, and general platform usage. Here you will find everything you need to get started, manage your account, understand how transactions work, and receive assistance whenever you need it.

In addition to our informational content, we offer an integrated ticket system, where you can contact support directly from your account. From this section, you can create, review, and respond to requests, as well as track the status of each case. If you currently have no active tickets, you will see the message:

"You do not have any support tickets. When you have tickets with our support, you will see them here."

This simply means you haven’t submitted any support requests yet.

What is a ticket used for?

You can use this tool for situations such as:

• Issues downloading a product
• Corrupted files or undocumented errors
• Problems with a payment or transaction
• Requests for clarification about a purchase
• Copyright reports or unauthorized content alerts
• Questions about your account or seller profile
• Refund inquiries
• Technical questions related to the purchased item

Benefits of using the Ticket System

• Clear and direct communication
• All message history stored in one place
• Faster incident handling
• Complete organization of your requests
• Responses delivered within your account without depending on email

How to create a ticket

• In your Dashboard, click Tickets.
• Select Create New Ticket.
• Clearly describe your issue or question.
• Attach any necessary files (screenshots, logs, etc.).
• Submit the request.

Support will respond within the timeframe displayed on the platform.

Need more help?

If you need additional assistance, you can contact us through:

• Ticket System — Open a ticket from your dashboard for personalized support.
• Help Center — Browse detailed guides and documentation.
• Official WhatsApp: +502 4547 2055 — Quick assistance for general inquiries.
• Email: edwingiovani2009@gmail.com

At Codes Vendor, we are committed to providing fast, reliable, and professional support to ensure you have the best possible experience on our marketplace.