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Frequently Asked Questions

1. How can I create an account on CodesVendor.com?

To create an account, click on “Register” at the top of the site, fill in your details, and confirm your email address. Once verified, you will be able to buy or sell products.

2. What payment methods does Codes Vendor accept?

We accept credit cards, PayPal, and available Codes Vendor account balance.

3. Where can I download the products I have purchased?

After completing your payment, your downloads will be available in your user dashboard under the “My Downloads” section.

4. Can I request a refund if a product does not work as expected?

Yes, you can request a refund if the product has issues that the author did not resolve or if it does not match its description. Refund requests are managed from your order history using the “Request Refund” button.

5. How can I contact a product seller?

On each product page, you will find social media buttons to contact the seller directly. You can also use the “Support” section inside your orders. If you cannot reach the seller, you may contact us via WhatsApp at +502 4547 2055.

6. What should I do if I experience issues downloading a file?

First, check your internet connection and try again. If the issue persists, open a ticket in the Help Center and our team will assist you.

7. How can I recover access if I forgot my password?

Click on “Forgot your password?”, enter your email, and you will receive a link to reset it.

8. What should I do if I find content that infringes copyright?

You can report it through our DMCA form or directly from the Help Center. Our team will review the report and take appropriate action.

9. What is included in the support for my purchase?

Support includes help with bugs, basic installation guidance, and questions about how the product works. It does not include customizations or additional development.

10. How do I receive support for my purchase?

You can request support from the product page or from your order area using the “Contact Seller” button.

11. I received an “error processing your payment” message. What does it mean?

This happens when the bank declines the transaction or PayPal cannot complete it. Try another payment method or contact your bank.

12. How can I request a refund?

Go to your orders, select the product, and click “Request Refund.” Choose a reason and wait for the seller or team to review it.
Refunds only apply if you have not downloaded the product and the license has not been activated.

 

Questions for Sellers

 

13. How can I start selling my digital products on CodesVendor.com?

Register, go to the “Sell” section, complete your author profile, and upload your products following our submission guidelines.

14. What requirements must products meet to be approved in the marketplace?

Products must be original, well-documented, functional, error-free, and comply with our quality standards and copyright policies.

15. How can I update a product I already have published?

From your seller dashboard, select the product and update files, versions, or descriptions. The team will review the update before publishing it.

16. My item was rejected, what should I do now?

Check the rejection reasons in your author panel. Make the necessary corrections and resubmit it for review.

17. How can I withdraw my earnings?

You can request a withdrawal from your earnings panel. We accept the payment methods listed in the withdrawals section (such as PayPal or others available for your region).

18. How do commissions work for sellers?

Each sale generates a percentage for the seller and a percentage for the platform. The commission rate depends on your seller type and current agreement.

19. What licenses are available?

Products typically offer standard and extended licenses. Each defines how you can use the asset in personal or commercial projects.

20. Can I change my profile information or payment details?

Yes. You can edit your information from your user dashboard under “Account Settings.”

21. What should I do if I have problems uploading a file or product?

Check the file size and format. If the issue persists, contact technical support through the Help Center.

22. Will new categories be added?

Yes, the marketplace continues to grow. You may suggest new categories through the Help Center.

 

Affiliates / Referrals

 

23. How does the Codes Vendor referral system work?

You receive a unique referral link. When someone makes a purchase using that link, you automatically earn a commission.

24. How much do I earn when I refer a customer?

The commission percentage is shown in your affiliate panel. Rates may vary depending on promotions and conditions.

 

Additional Information

 

25. Can I sell on Codes Vendor from any country?

Yes, we accept sellers from all over the world as long as they comply with our policies and provide valid payment methods.

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